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Frequently asked questions

The questions we’re asked most

Most questions are about ordering for a centre, school or organisation, so those come first. If yours isn’t here, email or call and we’ll answer it directly.

Yes. Choose Pay by invoice at checkout and add your purchase-order number if you have one; if it comes later, we add it to the invoice. A childcare centre's invoice is due 14 days from the invoice date, and a school's or a chain's 30 days, and those orders can be sent before the invoice is paid. Personal orders and other businesses pay the invoice before the books are sent.

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